PRIVACY POLICY
Clayton Sports Club

Last updated: 01/05/2026

1. WHO WE ARE

Clayton Sports Club (“we”, “us”, “our”) is located at:

37A Springs Road
Clayton South VIC 3169
Australia

We operate a licensed venue including hospitality services, functions, memberships, digital platforms, mobile applications, and gaming facilities.

2. WHAT INFORMATION WE COLLECT

We may collect personal information including, but not limited to:

Personal details
• Names
• Phone numbers
• Email addresses
• Postal addresses
• Date of birth where required

Membership & account data
• Membership records
• Login details
• Preferences and settings

Bookings & enquiries
• Function enquiries
• Event bookings
• Customer notes or requests

Marketing & engagement
• Email subscriptions
• Competition entries
• Feedback and reviews

Transactions
• Billing details (processed via third party providers)
• Purchase history

Website, app & device data
• IP address
• Browser type
• Device information
• Website and app usage behaviour

3. GAMING & REGULATORY INFORMATION

Where gaming facilities are available, we may collect and process additional information including:

• Identification details for compliance
• Participation in responsible gambling or self-exclusion programs
• Incident reports or behavioural records
• CCTV and surveillance footage within gaming and public areas

This information is collected to comply with applicable laws and regulatory bodies, including the Victorian Gambling and Casino Control Commission.

Some information in this category is required by law and cannot be opted out of where access to gaming services is involved.

4. HOW WE COLLECT INFORMATION

We collect information when you:

• Visit our website
• Use our mobile apps or digital platforms
• Make a booking or enquiry
• Become a member
• Enter competitions or promotions
• Subscribe to marketing communications
• Interact with us on social media
• Attend our venue, including via CCTV systems

We may also collect information from third parties including booking platforms, marketing providers, analytics services, and publicly available sources.

5. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide services and manage bookings
• Process memberships and accounts
• Communicate with you
• Send marketing and promotional content
• Administer competitions and events
• Improve our venue, services, website, and apps
• Analyse marketing and customer behaviour
• Maintain safety and security
• Comply with legal and regulatory obligations

Information submitted through competitions or promotions may be used for marketing and promotional purposes.

6. MARKETING, ADS & TRACKING

We use marketing and tracking tools including:

• Meta platforms (Facebook and Instagram)
• Google services including Google Analytics
• Website and app tracking tools and pixels

These tools may collect behavioural data such as:

• Pages visited
• Time spent on site or app
• Interactions with advertisements
• General demographic and interest data

We may send you marketing communications, including emails, SMS messages, and promotional offers about our venue, events, and services.

We will only send marketing communications where you have consented or where permitted under applicable laws. You may opt out at any time by using the unsubscribe link in emails or by contacting us directly.

7. COOKIES & ANALYTICS

We use cookies and similar technologies to:

• Ensure the website and apps function correctly
• Understand user behaviour
• Improve performance
• Deliver targeted advertising

You can disable cookies through your browser settings, though some features may not function properly.

8. DISCLOSURE & OVERSEAS DATA TRANSFERS

We may share your information with third parties including:

• Booking and reservation systems
• Email marketing platforms
• Payment processors
• IT and website providers
• Advertising and analytics providers
• Regulatory authorities where required

Some of these providers may store or process data outside Australia. By using our services, you acknowledge that your information may be transferred to and stored in overseas locations.

We do not sell your personal information. We are not responsible for the privacy practices of third party providers.

9. DATA SECURITY

We take reasonable steps to protect your personal information, including the use of secure systems and restricted access.

However, no method of transmission over the internet is completely secure, and you provide information at your own risk.

10. DATA RETENTION

We retain personal information only as long as necessary for:

• Providing services
• Business operations
• Legal and regulatory obligations

Certain information, particularly related to gaming and compliance, may be retained for longer periods where required by law.

11. YOUR RIGHTS

You may:

• Request access to your personal information
• Request corrections
• Opt out of marketing communications
• Request deletion where applicable

Where lawful and practicable, you may choose to remain anonymous or use a pseudonym when interacting with us.

12. CHILDREN

We do not knowingly collect personal information from individuals under 18, except where required for lawful purposes.

13. COMPLAINTS

If you have a privacy concern or complaint, you can contact us using the details below.

We aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

14. CONTACT

Email: info@claytonsportsclub.com.au

Address:
Clayton Sports Club
37A Springs Road
Clayton South VIC 3169

15. LEGAL

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

16. UPDATES

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.